Policy

Please place all orders 48 hours prior to the event. Final count for large events over 50 people must be given 72 hours prior. Please be sure to enter the event time and delivery time accurately to avoid any errors. Delivery time should be set half an hour prior to the start of the event to allow for any operational discrepancies. The food will be delivered and set up within the half hour time frame. We fully understand that last minute orders do happen, and we will do our best to accommodate any last-minute orders although no guarantees can be made for orders placed with less than 24 hour notice. Please contact a Unidine manger to make arrangements. Last minute orders will be subject to food and delivery limitations.

Billing and Payment – All Catered events can be paid with a department cost center or credit card. Full payment is due before the event is delivered. Price quotes do not include New York State Meals Tax.

China Service - China service is available upon request. All functions that require china and linen will receive a rental fee.

Handling of Food - Food not consumed at the function should not leave the serving area due to health and sanitation regulations. Unidine cannot assume responsibility for the handling of any food that is taken at the end of a function. This policy is in effect for the safety of our guests.

Substitutions - Unidine Catering reserves the right to make substitutions due to circumstances beyond our control. All substitutions will be of comparable quality. We will make every attempt to inform you of any substitutions prior to the event.

Equipment – Any Unidine equipment delivered outside of the building becomes the responsibility of the customer up until the designated pick up time. Should the function end early or run late, please inform us so that we can plan equipment pick-ups accordingly. Please arrange for the room to be unlocked at your designated pick up time, or the return of our equipment will be your responsibility. We will recycle any disposable trays if they are left for pick up.

Cancelation Policy- Large events require a 72 Hour advance notice, if less than a 72 hour notice non-recoverable charge for food and equipment will charged. For small events under 25 people a 24 hour notice is required. Less than a 24 hour notice non-recoverable charge for food and equipment will be charged.

• Specialty cakes require 72 hours advanced notice.

• We are happy to assist you with centerpieces and room décor at an additional fee.